Frequently Asked Questions

How long will my order take?

Handling at PC Gear Hub runs 1–2 business days and transit 3–7, so 4–9 business days in total, with tracking emailed the moment the parcel is scanned.

How much is shipping?

PC Gear Hub charges a flat $7.95 for US delivery, waived on orders of $59.00 and over.

Do you ship outside the United States?

No: the PC Gear Hub carrier account covers US addresses only.

Can I collect my order from the shop?

Web orders from PC Gear Hub go out by carrier, while in-person buying happens at 269 Lee Ave, Brooklyn, NY 11206, United States during Mon-Thu: 9:30 AM – 11:30 PM | Fri: 10:00 AM – 2:30 PM | Sat: Closed | Sun: 11:00 AM – 8:30 PM.

What can I pay with?

PC Gear Hub can take Direct bank transfer and Check payment at present, and card payment is not switched on here yet.

Can I return something?

Within 30 days of delivery PC Gear Hub will take an unused item back in its original packaging; a mistake of ours carries a prepaid label. See the Refund and Returns Policy page for the conditions PC Gear Hub works to.

How fast are refunds?

PC Gear Hub turns refunds round within 3-5 business days of the return being checked in; statements take a little longer to catch up.

Can I cancel an order?

Write quickly and PC Gear Hub can stop the order before picking; after that point it is a return like any other.

Is my payment secure?

Since PC Gear Hub settles by Direct bank transfer or Check payment, nothing sensitive is typed into this website.

How do I reach a person?

A person at PC Gear Hub reads [email protected] and answers within 1 business day, or pick up the phone: +1 718-280-9028.

Still stuck?

PC Gear Hub
269 Lee Ave, Brooklyn, NY 11206, United States
Phone: +1 718-280-9028
Email: [email protected]
Hours: Mon-Thu: 9:30 AM – 11:30 PM | Fri: 10:00 AM – 2:30 PM | Sat: Closed | Sun: 11:00 AM – 8:30 PM